Story Archive

If You Don’t Have Anything Nice to Say, Read the Fine Print

Tony and Jan Jenkinson spent the night at the Broadway Hotel in Blackpool, U.K. They didn’t enjoy their stay, though, and left a negative review on the TripAdvisor website. They then discovered an additional charge of 100 pounds (US$155) on their credit card — the hotel says it’s their policy to charge for bad reviews. “Despite the fact that repeat customers and couples love our hotel, your friends and family may not,” the policy reads. “For every bad review left on any website, the group organiser will be charged a maximum £100 per review.” The couple is seeking to have the charge reversed. “The hotel management clearly thinks they have come up with a novel way to prevent bad reviews,” north trading standards area manager John Greenbank said. “However we believe this could be deemed an unfair trading practice.” (MS/BBC) ...It would be fair if the couple could sue the hotel for false advertising.
Original Publication Date: 23 November 2014
This story is in True’s book collections, in Volume 21.

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