Are you a Premium subscriber who is missing an issue? Here’s how to get it, or them, replaced — and I am happy to replace issues when you don’t get them. (Not free edition issues, though: you can find the most recent free issue here, and the one before that here.)
First, check your spam folder. About 99.99 percent of missing issues are due to overzealous spam filtering. Make sure mail from thisistrue.com is “whitelisted” (exempted from filtering). Sometimes you can explicitly set up such a rule, but not always. One trick to try is to add the “From” address (which you can see on any issue) to your address book. (The free and Premium editions come “from” different addresses. That’s just one of the reasons it’s possible to get the free issues but not the Premium issues, or vice versa; getting one doesn’t guarantee the other will always come through.)
If you do find issues in the spam folder, mark each one “Not Spam” (or however your provider labels it) to help “train” the filters that this is mail you want!
Still not there? Then send me an email with the subject Missing Premium — that subject gets my attention; replying to an old issue (with whatever subject line it has) doesn’t — it might take me weeks (or more) to catch up with other subject lines. So really — really! — just use Missing Premium as the subject. That doesn’t say which issue(s) you need, though, so in the body of the message, note either the issue date(s) or issue number(s), and I’ll reply with the issue(s) attached, usually within 24 hours.
Or Use the Form at the Bottom of This Page.
Don’t get a reply (when you DID use that subject line)? Then odds are, the same spam filters that caught the issue in the first place caught the reply, too, and filtered it out again. This is almost always true even if you believe your site/provider “doesn’t filter spam”! They almost always do: trust me, I see it all the time, even when readers insist it doesn’t happen. (Sometimes, I can even provide copies of the refusal notice! Why? Your provider’s “upstream provider” — whoever they get their connection from — may also do spam filtering!)
Expert Tip: If you suspect my reply will be filtered too (which especially happens with corporate addresses with aggressive spam filtering), copy yourself at one or more of your other addresses in your request, and point out in your message that I should “reply all” to send the issue(s) to you at those several different places. Then you can plainly see which ones do, and don’t, get the reply, and know for sure which ones are filtering the mail you paid to get!
Yes, I’ll Even Send Issues you missed because you “screwed up” (as many put it), such as you accidentally deleted it and can’t get it back. And yes, I’ll even send you issues you missed a long time ago: if your subscription was active then, I’ll send a copy. My philosophy for customer service is to treat you the way I’d expect to be treated if I was in your shoes. That way, it’s awfully easy for me (and my assistants) to figure out what to do to help. And I figure you’ll treat me the way you’d want to be treated if you were in my shoes too! 🙂
Bottom Line: I really do want you to get the issues you paid for, but you need to work with me: I get hundreds of emails a day and just can’t keep up with them all. Make your request stand out so I can give it priority. Thanks.
If It Happens a Lot
And if this is happening to you a lot? I suggest you try a different delivery address. The address we’re using is in the footer of every issue: is that the best one for you? If not, change it here.
Frequent missing issues is most often a problem when you use a work address — especially a big corporation that puts resources into spam filtering. Yes, that does help reduce spam, but This is True is often caught up in that because such newsletters typically don’t “look like” business-related email. And frankly, for most companies, it’s not: even if your company allows you to get “fun” email at work, filtering companies often assume newsletters like ours are not business related, and there’s nothing I can do to change that (though you might be able to, through your IT admins).
The solution: get your own, private, email address. Even if your company doesn’t mind you using your company address for personal use, it’s smart to have an address they don’t have the legal right to read! And one you can take with you should you part ways with them. I really like Google’s Gmail, since it’s the best at filtering spam; you can almost always see mail that was improperly filtered and “train” it by hitting the “Not Spam” button (though that can take several tries; you can also set up “Filters,” including “Never put mail from thisistrue.com in spam.”) Hate Google? Then Yahoo mail is much better than it used to be, though I’m a little wary now that they’re owned by Verizon. (Got other suggestions? Pop me an email!)
- The Premium FAQ (Frequently Asked Questions) page.
- My own Internet Spam Primer, which helps you understand spam issues — and the “innocent casualties” of the spam “war”: mail you want!