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“We’ve been able to transfer the title of the house, we’ve been able to transfer the car, all these things, just using a notarized death certificate and the will,” says Donna Bush. But there’s one part of her father’s estate she’s had more trouble putting in her 72-year-old mother’s hands after his death: the ability to add games to the iPad the Victoria, B.C., Canada, couple owned without wiping away the games that are already on it. That would require his Apple ID password, which the Bushes don’t have. Bush called Apple, and after several failed attempts to get the password reset, was told she needed a court order. So she wrote to CEO Tim Cook. “All I want to do is download a card game for my mother on the iPad. I don’t want to have to go to court to do that.” Apple confirmed to Bush that that was its policy, but once a journalist contacted the company, it got in touch with Bush again to find a different solution for her. The company wouldn’t discuss its policy with the reporter. (AC/CBC) ...Time to take that policy to the Genius Bar and see if they can fix it.
Original Publication Date: 07 February 2016
This story is in True’s book collections, in Volume 22.

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